We want to transform the way you do business by offering hosted telephony services designed to keep you connected with your customers and alleviate the need to invest extensive amounts of time and capital expense in a phone system. We do all the work for you so you can concentrate on what you do best, managing your business.
- Hosted Telephony
- Paperless Fax
- Dial Tone
- Hosted Call Recording
How We Are Different
Hosting is the business of housing, servicing, and maintaining services for one or more customers. Using a hosted service lets many companies share the expense of infrastructure, management, maintenance, and upgrade costs. This replaces traditional on-site phone system equipment, also eliminating the need for specialized staff.
Our hosted telephony service utilizes Voice over Internet Protocol (VoIP) which means that your voice calls are delivered over your internet connection, thus allowing your data and phone networks to be consolidated. With a high speed internet connection, setup is simple, and within minutes your phone system will be working. We will collaborate with your IT staff to ensure the highest call quality on your existing network. Utilizing this Plug and Play functionality, you can add or subtract phones, move them to other locations or take them with you when you travel.
Your service is adaptable and customizable. When your business grows, shrinks, or changes, we can adjust your services as needed. We consult with you and build a service specifically for your business. You choose the features you want for each phone. This allows you to customize your monthly spend and only pay for what you use. Our help desk is always available to assist with your organizational changes. Most requests are handled remotely, with no interruption in your service.
Because your phone switch is offsite, even if your power or internet go down, your phone system remains operational in a secure data center. Your clients will not know the difference and can still leave voice mails and make auto attendant selections just as though you're still online.
Read the Frequently Asked Questions below if you want to learn more.
There is not enough room to list all the cool features the phone system has, but here are a few favorites:
• Voicemail to Email
• Find-Me, Follow-Me
• Hunt Groups
• Time of Day Routing
• Auto Attendant
• Simultaneous Ring
• Meet-Me Conferencing
• 10-Way Conferencing
• Receptionist Console
• Hot Desking
• Call Screening
• Web portal
• Soft phone
• Remote Call Forwarding
To further network consolidation, paperless faxing complements the hosted telephony service by avoiding the need for analog lines and fax machines. Incoming faxes are sent to your email for easy distribution and file sharing. Outbound faxes can be sent using a web-based client, a desktop client or Microsoft Outlook integration. This is especially useful for those that travel, work remotely, or simply don't always have access to a traditional fax machine.
There are often times your business will have devices that require an analog signal. This traditional equipment includes postage meters, credit card machines, fax machines, and security and fire alarm systems. As a value add, Clear Voice can combine analog lines with our hosted telephony package.
Great Quality Control and Record Keeping
Hosted call recording is a simple web-based solution that is easily administered by your management team. With on-demand or full-time automatic recording you can record your own and your employee's calls to ensure productivity, improve customer service, fulfill legal requirements, and resolve disputes. Real time silent monitoring allows you to coach and assist employees as needed. With a full-feature dashboard you can add triggers, flags, alerts, notifications and download detailed call logs, and recorded calls for archiving.